Data Deletion Policy

 

Data Deletion Policy

Last updated: February 4, 2026

At SoraVDL, we respect user privacy and provide clear mechanisms for users to request deletion of their personal data. This Data Deletion Policy explains what data we collect, how you can request deletion, and how we process deletion requests in compliance with GDPR, CCPA/CPRA, COPPA, and Google Play Developer Policies.

1. Data Covered by This Policy

As described in our Privacy Policy, SoraVDL may collect and process the following categories of data.

1.1 Account Information

  • Email address

  • Display name (optional)

  • Profile photo (optional)

  • Authentication credentials (securely stored via Firebase Authentication)

  • Account creation date and last login timestamp

1.2 Usage and App Data

  • Video download history (URLs processed and timestamps)

  • App usage interactions and feature usage statistics

  • Wallet balance and coin transactions

  • In-app purchase history

1.3 Device and Technical Data

  • IP address and approximate location (country/region level, for security)

  • Device type, operating system, and app version

  • Browser or user-agent information

  • Language and regional preferences

1.4 Transaction Data

  • Purchase receipts and transaction IDs (via Google Play Billing)

  • Wallet balance history

  • Coin usage records

Note: Payment card or banking details are processed by Google Play and are not stored by SoraVDL.

1.5 Firebase Services Data

  • Firebase Authentication – account credentials and authentication tokens

  • Firebase Realtime Database – wallet data, transactions, download history

  • Firebase Analytics – anonymized usage data

  • Firebase Crashlytics – anonymized crash and error reports

2. How to Request Data Deletion

You may request deletion of your account and associated personal data at any time using one of the methods below.

2.1 In-App Account Deletion (Recommended)

If available in your app version:

  1. Open the SoraVDL app

  2. Go to Profile or Settings

  3. Navigate to Account Settings or Privacy Settings

  4. Select Delete Account

  5. Confirm your request as prompted

Once confirmed, your deletion request will be processed automatically.

2.2 Manual Deletion Request (Email)

If in-app deletion is unavailable, send an email to:

Email: soravdldownloads@gmail.com
Subject: Data Deletion Request

Please include:

  • Registered email address

  • Username or account ID (if available)

  • Clear request for permanent account and data deletion

Example:

I request the permanent deletion of my SoraVDL account and all associated personal data. I understand this action is irreversible.

2.3 Identity Verification

To prevent unauthorized deletion, we may request:

  • Email verification

  • Account login confirmation

  • Additional information to verify account ownership

3. What Happens After Deletion

3.1 Immediate Actions

After verification:

  • Your account is deactivated

  • App access is revoked

  • Personal data is queued for deletion

3.2 Deletion Timeline

  • Requests are processed within 7–14 business days

  • Confirmation is sent once deletion is complete

  • Deletion is permanent and irreversible

3.3 Data That Will Be Deleted

  • Account profile information

  • Authentication credentials and tokens

  • Wallet balance and coin transactions

  • Download history

  • App usage data linked to your account

  • Personal data stored in Firebase Realtime Database

3.4 Data That May Be Retained

Certain data may be retained only where legally required, including:

  • Transaction records required for accounting or tax purposes

  • Purchase receipts managed by Google Play

  • Anonymized analytics data

  • Security logs retained briefly for fraud and abuse prevention

  • Data required by legal or regulatory authorities

Retained data is stored securely and deleted once retention obligations expire.

4. Virtual Currency and In-App Purchases

4.1 Wallet Balance

  • Remaining coins are forfeited upon account deletion

  • Coins have no monetary value outside the app

  • Coins are non-refundable after deletion

Refunds for recent purchases must be requested before deletion through Google Play Support.

4.2 Purchase History

  • Purchase records may be retained for legal compliance

  • Records may be anonymized where possible

  • Google Play controls billing data according to its policies

5. Third-Party Services

5.1 Firebase

Upon deletion:

  • Account data is removed from Firebase Authentication

  • User data is deleted from Firebase Realtime Database

  • Aggregated or anonymized analytics may remain

  • Crash logs remain anonymized and non-identifiable

5.2 Google / Apple Sign-In

If you used third-party sign-in:

  • SoraVDL account data is deleted

  • You may revoke app access via your Google or Apple account settings

  • Third-party platforms manage their own data independently

5.3 Google Play Billing

  • Billing data is stored and managed by Google

  • SoraVDL cannot delete Google Play billing records

  • Contact Google Play Support for billing-related data requests

6. Children’s Data Deletion

SoraVDL does not knowingly collect data from children under:

  • 13 years (United States)

  • 16 years (European Union)

If a parent or guardian believes a child’s data was collected:

  • Contact soravdldownloads@gmail.com

  • We will verify the request

  • The child’s data will be deleted promptly

7. Partial Data Deletion

If you wish to delete specific data while keeping your account:

  • Email soravdldownloads@gmail.com

  • Specify which data to delete (e.g., profile photo, download history)

  • Requests are processed within 7–14 business days

8. Data Portability

You may request a copy of your personal data before deletion.

  • Email subject: Data Export Request

  • Data provided in JSON or CSV

  • Processed within 30 days as required by law

9. Appeals and Complaints

If you believe your request was mishandled:

  • Email subject: Data Deletion Appeal

  • Include details of your original request

You may also contact your local data protection authority.

10. Automated Deletion

10.1 Inactive Accounts

  • Accounts inactive for over 2 years may be deleted

  • Advance notice may be provided

  • Logging in cancels deletion

10.2 Suspended Accounts

  • Suspended accounts may be deleted after review

  • Appeals may be submitted during suspension

11. Contact Information

For all data-related requests:

Email: soravdldownloads@gmail.com

Subject Options:

  • Data Deletion Request

  • Data Export Request

  • Data Deletion Appeal

  • Privacy Inquiry

Response Time:

  • Initial response: 5–7 business days

  • Deletion completion: 7–14 business days

12. Policy Updates

We may update this policy to reflect legal or operational changes.
Material changes will be notified via:

  • In-app notice

  • Email

  • Updated policy publication

13. Your Rights

You have the right to:

  • Request deletion

  • Access your data

  • Correct inaccurate data

  • Request portability

  • Object to processing

  • Withdraw consent (where applicable)

14. Acknowledgment

By requesting deletion, you acknowledge that:

  • Deletion is permanent

  • App access will end

  • Wallet balance will be forfeited

  • Certain records may be retained for legal compliance

SoraVDL Data Deletion Policy v1.0
Last Updated: February 4, 2026
Contact: soravdldownloads@gmail.com

Comments

Post a Comment

Popular posts from this blog

Privacy Policy

Privacy Policy Last updated: February 4, 2026 This Privacy Policy describes how SoraVDL (“we”, “our”, “us”) collects, uses, stores, and protects user data when you use the SoraVDL mobile application and related services. SoraVDL is designed to process user-provided video URLs and provide download functionality. We are committed to handling user data transparently and in compliance with Google Play Developer Policies and applicable data protection laws. 1. Overview SoraVDL provides a video processing and download service for publicly accessible content. We do not require users to create an account to use basic features. Key privacy principles: Data collection is limited to what is necessary to operate the app. We do not permanently store downloaded video files. We do not sell or share personal data for advertising or marketing purposes. 2. Information We Collect 2.1 User-Provided Information Depending on how you use the app, we may collect: Video URLs submitted for processing Used on...
Read more

Terms & Conditions

  Terms & Conditions Last updated:  February 4, 2026 These Terms & Conditions (“Terms”) govern your access to and use of SoraVDL (“we”, “our”, “us”), a mobile application that enables lawful, link-based retrieval of publicly accessible Sora videos when permitted. By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the App and uninstall it from your device. 1. Acceptance of Terms By using SoraVDL, you confirm that: You have read and understood these Terms You agree to comply with all applicable laws and platform policies You accept responsibility for your use of the Service We may update these Terms from time to time. Continued use after updates constitutes acceptance of the revised Terms. 2. Definitions “App” / “Service” / “SoraVDL” – The SoraVDL mobile application and related services “User” / “You” – Any individual or entity using the Service “Content” – Vi...
Read more